Understand your responsibilities, rights, and our policies when shipping with MyKartero®
Please make sure all items handed into MyKartero® match the weights stated Per Manifest, Per Service, And Per Destination.
A Local in-weight Process will take place in the Philippines, The In-Weights must match declared Manifested weight per Destination, and Service.
Maximum Actual Weight per item for all Premium, Standard, Economy and Super Economy item is at 2kg. Maximum measurement size (L=length)(H=height)(W=Width) / 5000 is 90 centimeters. Maximum measurement per side cannot exceed 60 centimeters.
Maximum weight per item for Express Merchandise is 20 kilos per box depending on the country destination.
SMART SHIP, SAVER SHIP, VIP SHIP, VALUE SHIP, GOLD and SILVER with either manifested or in-weighted weight over 2kg (Actual kg), Will be charged and relabeled into an EXPRESS MAIL.
MyKartero® follows local postal delivery standards. Items tagged as undeliverable by destination post are given a limited grace period for the receiver to respond and act. Thereafter, the undeliverable will be returned to the sender.
MyKartero does not have control when the destination postal operator returns the item to the sender. Estimated transit time of return to sender mail is at minimum of 6 months dependent on the final destination postal operator.
Returns from Singapore (MyKartero hub) to the Philippines are not included in the shipping postage cost and have to be paid by the sender prior to shipping back to the Philippines. Cost of which will be coordinated with shipper once mode of return has been agreed between MyKartero and shipper.
Returns and Undeliverable items may become available at MyKartero® Premises in Philippines or shipped directly from the Singapore hub to shipper's given address.
Returns are sent on Regular Basis Depending on Content, Lithium batteries contained in Equipment are sent back as Sea Freight.
Only identifiers for returns are DEPT and PO Box. Non approved mail items found among returns or at any other control points will be destroyed and charged with 15SGD per item.
Following items are forbidden to send with MyKartero®:
All Items from Customers must be approved goods and contain only Non-Battery items. MyKartero is X-Raying all incoming items. This is done for your and other people's safety.
Battery Items, Forbidden items, and other dangerous goods will be charged with full postage, and returned to customers.
Besides the forbidden items there are also local postal deviations from the general ones. The Local Deviations are subject to change and the customer is responsible to be aware of specific postal Authorities local deviations about what is allowed to ship and not. Except from UPU regulations there are also local deviations including Lithium Batteries contained in equipment, knives, and specific commodities etc. MyKartero is NOT Responsible for Non-Delivery of items.
Maximum compensation for Express Merchandise Service is SGD50.00 or the declared value whichever is lower.
Maximum Compensation for Premium and Standard is SGD25.00 or the declared value whichever is lower.
Check payment for Compensation will be released only after due process.
The claim process will take a minimum 90 working days depending on documentation and postal partner processing turn around.
MyKartero's ONLY official URL is https://booking.mykartero.com.ph. Transactions made outside of this URL are unofficial and do not hold MyKartero liable for any loss or damages one may incur.
MyKartero does not and will not send any link notification for the safety and security of our users and subscribers.
The official MyKartero messaging platforms used are FB, IG, Twitter, Viber, and Google. Any form of messaging outside of these platforms is therefore unofficial.